When I first got here I didn’t know where I was or what to expect as my mind was completely toasted. I was in pain and, as the days went on, I started to notice things. The nurses were very attentive and wonderful. The food was being brought to me, the medicines were being brought to me, and I could talk to everyone very openly.
The people here have been very, very kind and sensitive. They were there when I needed them. The food is really good and the kitchen staff is incredible. People eat what they like, and if you need a substitute they will whip it up for you just like that. I ordered out a lot because I was afraid of hospital food, but then I started looking at the plates and then I said, ‘you know what? This is wholesome food.’…Everyone is really good at doing their jobs, and they do them efficiently.
People will stop what they are doing to help you, and it is nice to be catered to. It got to be almost like a treat, to be brought here and to be treated so well. The only problem I have is leaving, because I want to come back… They make sure that when you go out to the hospital for tests that they have all the paperwork ready for you. They check everything and are accurate about their notes. There was one time when they had to spend about a week trying to get my MRI booked, and they did it! They were on the phone almost all week with Mass Health and the doctors and everything, and they plowed right through it. I would rate this facility a 10. That is the truth. This facility is an incredibly healing place.”
Sincerely, Harryet Candee.